Service Fees

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Course curriculum

1. How To Navigate This Course
1. Chapter 1: Introduction
2. Interactive Activity - Introduction
1. Why agents don’t charge fees?
2. Poll: Why agents don’t charge fees?
3. What Makes Agents Worry?
4. Interactive Activity - Why Agents Don't Charge Fees
1. Overcoming your fears
2. Quiz - Overcoming your fears
1. Comparing industries
2. Quiz - Comparing Industries
1. Why do people use travel agents?
2. Quiz - Match the clients to the trip!
3. You Are Worth Every Cent
1. Understanding your value
2. Interactive Activity - Understanding Your Value
1. 3 Rules to build confidence in charging fees
2. Interactive Activity - Rules to build confidence
1. Avoiding Customers unwilling to pay a service fee
2. A Baker’s Story
3. Interactive Activity - What is your approach?
1. How much is you time worth?
2. How am I spending my time on this client?
3. Interactive Activity: Calculate how much your time is worth
1. Chapter 10: But if I charge a service fee, how can I compete with the online market?
2. Interactive Activity - What can you offer that is better than online?
1. Everchanging Industry
2. Service Fees within the industry
3. What are other agencies charging?
4. Service Fees within the industry continued
5. Quiz - Comparing Industries
1. How to introduce service fees with existing clients
2. Introducing Service Fee Example:
3. Introducing Service Fees with existing clients
4. Interactive Activity - CH 12
1. How to introduce service fees with new clients
2. Introducing Service Fees with New Clients
3. Travel Agent Tip for introducing fees with new clients!
4. Interactive Activity - CH 13
1. Showing confidence when approaching service fees & changing your mindset
2. Interactive Activity - CH 14
3. Showing confidence when approaching service fees & changing your mindset - continued
4. Benefits of showing confidence when approaching service fees & changing your mindset
1. Examples of how to introduce a service fee
2. Example: Introducing a service fee because of COVID
3. Example: Introducing a service fee (general)
4. Example: Introducing a cancellation fee
5. Interactive Activity - CH15
1. Types of Fees
2. Option 1 - Service/Consultation fee
3. Option 2 – Agency Cancellation Fees
4. Option 3- Plan to Go Fee
5. Interactive Activity - CH 16
1. How To Send The Form
2. Client's POV - How Does The Form Look Like To Them
1. Advice from your peers
2. Q1 - Why is it important to charge service fees?
3. Q2 - How do you approach charging fees?
4. Q3 - What if someone says they'll check around?
5. Q4 - Do you receive any push-back from clients?
6. Q5 - What are you planning on charging service fees?
7. Q6 - Do you do any work before telling your clients about the fee?
8. Q7 - How do you show the value in your service fee?
9. Q8 - What are some of the mistakes you've made?
10. Q9- Do you have any final advice to your peers?
11. Advice from your peers
1. Overcoming Objections Overview
2. Overcoming Objections Examples
3. Overcoming Objections Activity (1)
4. Overcoming Objections Activity (2)
5. Overcoming Objections Activity (3)
6. Overcoming Objections Activity (4)
7. Overcoming Objections Activity (5)
8. Overcoming Objections Activity (6)
9. Overcoming Objections Summary
10. Overcoming Objections Quiz
1. Groups Overview
2. Example 1: Including a service fee in the deposit
3. Example 2: Charging a Group Planning Fee
4. Example 3: Incorporate a service fee into your costing/mark up
1. Next Steps & Interactive Webinar
1. Resources
2. Templates
1. Survey
2. Survey

About this course

85 lessons
1 hour of video content

Service Fees

Course curriculum

Welcome

Chapter 1: Introduction

Chapter 2: Why Agents Don’t Charge Fees?

Chapter 3: Overcoming Your Fears

Chapter 4: Comparing industries

Chapter 5: Why do people use travel agents?

Chapter 6: Understanding your value

Chapter 7: Three Rules to build confidence in charging fees

Chapter 8: Avoiding Customers unwilling to pay a service fee

Chapter 9: How much is you time worth?

Chapter 10: But if I charge a service fee, how can I compete with the online market?

Chapter 11: Service Fees within the Industry

Chapter 12: How to introduce service fees with existing clients

Chapter 13 – How to introduce service fees with new clients

Chapter 14: Showing confidence when approaching service fees & changing your mindset

Chapter 15: Examples of how to introduce a service fee

Chapter 16: Types of Fees

Chapter 17: Authorization Form

Chapter 18 - Advice from your peers

Chapter 19 - Overcoming Objections

Group Service Fees

Next Steps

Resources

Survey

About this course